Dealing with complaints from dissatisfied patients can be challenging, but can also be a positive means of learning to understand your patients and improve performance.

This course will outline official complaint handling procedures, provide you with practical solutions to deal with complaints and equip you with the communication skills needed to manage upset or angry patients.

  • Availability: All users
  • Content: Interactive e-learning , assessment and downloadable resources
  • 3hrs verifiable CPD
  • Cost: £70