Complaints Handling

This course will outline official complaint handling procedures, provide you with practical solutions to deal with complaints and equip you with the communication skills needed to manage upset or angry patients.

• Availability: All users
• Content: Interactive e-learning, quizzes and downloadable resources
• Indicative GDC development outcomes: A B C D
• 3hrs verifiable CPD
• Cost: £70

(Not GDC-registered? Contact us at cpdhub@bda.org with your name and address and we can help you enrol on this course.)

Aim

To help members of the dental team receive, investigate and respond to complaints in a fair, positive and professional manner.

Objectives

• Recall the GDC’s principles in relation to complaints handling
• Understand why patients complain
• Know how to approach challenging situations calmly and professionally
• Recognise how complaints can be used to improve performance

More on training requirements